Shipping, Return & Refund Policy

Delivery of Goods

You must do all that you reasonably can to enable delivery or collection to take place within the stated time period. If you delay delivery, or delivery fails because you have not taken appropriate steps ensure availability, we will try to arrange a further delivery attempt within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

Please check your delivery thoroughly upon receipt to check for any discrepancy in items or quantities delivered. Should you find your order to be incorrect, incomplete or only part-delivered, please let us know within 24 hours of receipt of the goods.

Delivery times quoted are a guideline only, and rely on the efficiency of the selected postal services and/or couriers. We cannot be held responsible for any loss of earnings or costs incurred by any delay in delivery. Please also note orders placed after 2pm may not be processed until the following working day.

Overseas customers please be aware that your country may apply import taxes or customs charges to release your goods. This is not included in our shipping quotes and any taxation or charges enforced by customs is the responsibility of the recipient and not LocksOnline.

Upon delivery of the goods to you or collection of the goods by you, the goods shall be solely at your risk and responsibility. Ownership of any goods shall not pass to you until any outstanding balance on your account has been paid in full and we have confirmed receipt of payment. Should this be the case with your purchase, until any outstanding balances have been paid by you and receipt of payment confirmed by us, you must keep our property separate from your own property, clearly marked as Property of LocksOnline, and you grant us irrevocable license to enter any of your your premises necessary to retrieve our products should your account be overdue.


We Comply with all the current legislation in regard to the Sale of Goods Act,the distance selling regulations and the Consumer credit act where applicable, we operate a flexible policy in relation to the return of unwanted items, goods purchased incorrectly, we are all only Human!, we are happy to exchange or refund within 30 days from the date of the order for standard stock items, if you wish to return goods ordered as a special order please call to see if the manufacturer will accept the return, occasionaly there maybe a re-stocking charge applied which regetably we would have to pass to you.

In the event that we make a mistake or goods are dispatched incorrectly from our warehouse, at the earliest opportunity we seek to collect the goods supplied incorrectly and dispatch free of any postage or collection charges the correct goods. All refunds are processed within 7 days of the returned products reaching the warehouse or sooner.